Green Shipping Protection

Green Shipping Protection is a service provided by Seel. It covers delayed, damaged, and lost items that meet the following criteria.

Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by WISKII) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. 

Damage: Green Shipping Protection covers item damages to the point that unusable etc. during transit, but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.
- The compensation is the value paid for the purchased item(s)

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by WISKII) or international packages not delivered before the 60th day following order fulfillment are considered lost.
- The compensation for lost packages is the value paid for the purchased item(s).

Green Shipping Protection also includes carbon-neutral shipment within the recipient’s country.
Note: Total compensation for one cover is up to the value actually paid for the item(s).

The Green Shipping Protection is currently available for IP addresses in selected countries at the moment, including USA, Germany, France, Netherlands, the UK, Australia, Canada, and New Zealand.

1). Opting in for Green Shipping Protection:
- Select Green Shipping Protection when placing orders with WISKII.

2). Coverage Details and Reporting Instructions:
- Receive an email with Green Shipping Protection coverage details and reporting instructions.

3). Reporting Issues:
- If your package is damaged, lost, or delayed during transit, report the issue via the Seel Claim Portal.

- Seel will assess the reported issue based on policy rules to determine eligibility for a payout.

- If eligible, a refund will be sent via email in the form of a prepaid credit card.

4). Non-Qualifying Issues:
- If the reported issue does not qualify, an email will be sent to WISKII notifying Seel of the denial and the reason, please contact us at cc@wiskiiactive.com for futher help.

5). Tracking Cover Details and Status:
- Throughout the shipping journey, you can check the order's status on the Track Your Order page.

6). Reporting Requirements:
- Loss issues: Report no earlier than 30 days after the order fulfillment date for domestic shipments and 60 days for international shipments.

- Damage issues: Report within 15 days after the delivery date.

- Delay issues: Report no earlier than 10 days after the order fulfillment date for domestic shipments and 30 days for international shipments.

- All issues must be reported within 90 days of the order date.