FAQ

To lookup the status of your order, click here. If you need further assistance, please please contact us at cc@wiskiiactive.com.

Orders can only be cancelled prior to shipment from our warehouse. To request a cancellation, please email cc@wiskiiactive.com for confirmation. We cannot guarantee successful cancellation if your order is already being processed.

Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at cc@wiskiiactive.com with the new info before the parcel is shipped.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

During peak seasons, some items may be temporarily out of stock due to high demand. If this occurs, we will split your order into multiple parcels and ship the available items first. You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, unaltered, unused, and in original condition with tags and packaging. For complete details, please refer to our return policy.
We are not offering exchanges at the moment. You will need to return the item you would like to exchange and then place a new order for the items you want.

We will issue a refund to your original payment method within 3 days if you request to cancel your order before it ships from our warehouse.
For refunds on returned parcels, please allow up to 10 business days for processing once the package shows delivered. You'll be notified by email when the refund is issued. If you haven't received your refund after 10 business days, please contact us at cc@wiskiiactive.com for assistance.

We are delighted to provide FREE worldwide shipping to most countries for orders over USD 150 (excluding taxes, duties, and international processing fees). To find out the specific shipping costs for your location, please refer to the shipping information provided on our website or please contact us at cc@wiskiiactive.com for further help.

The delivery time for your order may vary depending on your location, ranging from 5 to 30 days. For more specific information regarding the estimated delivery time for your area, please refer to the shipping details provided on our website.

You will receive an email containing tracking information once your parcel has been dispatched. If you have not received the email, please contact us at cc@wiskiiactive.com to check the status of your package.

We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. WISKII cannot be held responsible for conditions beyond our control such as delivery delays etc.

We provide Green Shipping Protection as an option for selected countries, offering coverage for package loss, damage, and delay, click for more details or contact us at cc@wiskiactive.com for inquiries.

Please ensure that you have entered your card and account information correctly. If you are still experiencing issues, we recommend contacting your issuing bank for further assistance. Alternatively, you can reach out to us at cc@wiskiiactive.com for further support.

We accept a variety of payment options for your convenience:
Credit/Debit Cards: Visa, Mastercard, Amex, JCB, UnionPay
Digital Wallets: Apple Pay, PayPal Buy Now,
Pay Later: Klama, Afterpay
Important Notes:
1. Your card information is processed securely, and WISKII does not store any of your personal payment details.
2. For questions about your transaction, please contact your bank.

Stay informed about exclusive deals and promotions by subscribing to our WISKII Insider List (located in the website footer) and following us on Instagram at @wiskiiactive. 

Our discount codes are one-time use only. If you return an item you bought with a discount code, the code won't be reusable and any points earned from that purchase will be deducted.

Please consult our size chart for general measurements. If you would like personalized assistance from a WISKII expert, please feel free to email us or chat with us online. Provide us with your weight, height, bust, waist, hips measurements, as well as the specific items you are interested in purchasing. We will be happy to recommend the appropriate size for you.

To find out the restock time for the specific style/size/color you are interested in, please refer to the Product Description on our website. If you require further confirmation of the stock availability, please feel free to contact us at cc@wiskiiactive.com.