FAQ

To lookup the status of your order, click here! If you need further assistance, please please contact us at cc@wiskiiactive.com.

We accept order cancellations before products are shipped. If you need to cancel an order, please contact us at cc@wiskiiactive.com.

Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at cc@wiskiiactive.com with the new info before the parcel is shipped.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

During peak seasons, some items may be temporarily out of stock due to high demand. If this occurs, we will split your order into multiple parcels and ship the available items first. You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.

We gladly accept unworn, unwashed, unaltered, and unused merchandise in sellable condition for a refund within 14 days of delivery, provided that all tags are attached and the items are in their original packaging. Unfortunately, we are currently unable to offer exchanges. For more information, please review our full policy and contact us at cc@wiskiiactive.com for further assistance. 

Once we receive the return parcel, please allow up to 10 days for us to process the refund. We will notify you via email as soon as the refund has been issued. 

We are delighted to provide FREE worldwide shipping to most countries for orders over USD 150 (excluding taxes, duties, and international processing fees). To find out the specific shipping costs for your location, please refer to the shipping information provided on our website or please contact us at cc@wiskiiactive.com for further help.

The delivery time for your order may vary depending on your location, ranging from 5 to 30 days. For more specific information regarding the estimated delivery time for your area, please refer to the shipping details provided on our website.

You will receive an email containing tracking information once your parcel has been dispatched. If you have not received the email, please contact us at cc@wiskiiactive.com to check the status of your package.

We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. WISKII cannot be held responsible for conditions beyond our control such as delivery delays etc.

We provide Green Shipping Protection as an option for selected countries, offering coverage for package loss, damage, and delay, click for more details or contact us at cc@wiskiactive.com for inquiries.

Please ensure that you have entered your card and account information correctly. If you are still experiencing issues, we recommend contacting your issuing bank for further assistance. Alternatively, you can reach out to us at cc@wiskiiactive.com for further support.

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. You can also choose to pay with PayPal, Google Pay, or Apple Pay.

Stay informed about exclusive deals and promotions by subscribing to our WISKII Insider List (located in the website footer) and following us on Instagram at @wiskiiactive. 

Please consult our size chart for general measurements. If you would like personalized assistance from a WISKII expert, please feel free to email us or chat with us online. Provide us with your weight, height, bust, waist, hips measurements, as well as the specific items you are interested in purchasing. We will be happy to recommend the appropriate size for you.

To find out the restock time for the specific style/size/color you are interested in, please refer to the Product Description on our website. If you require further confirmation of the stock availability, please feel free to contact us at cc@wiskiiactive.com.